Quotes from Acordex Customers

DHL Airways

"International shipments can be delivered one day sooner using imaging. Acordex ViewTIFF moves airbills from our seven U.S. servers to all of our international ports of entry. The airbills and import declarations clear customs the day of the shipment, during working hours. A package can arrive in Europe at 4 AM, already cleared, go directly onto a van and be at its destination before customs even opens for their business day. Waiting for customs to open meant some packages weren't ready for the van until noon, too late to deliver to some points."

DHL also uses imaging to save money on customer support. Before imaging, they estimated a cost of $15 per airbill request, 20,000 requests/month. This single benefit saves DHL millions of dollars per year.

AMA Transportation

"Our business has grown 30% without changing the size of our office staff.

"Before we installed the Acordex System, we had imaging from another vendor. The other vendor was terrible. It was so bad that we went back to working with the paper! My office staff was barely keeping up with the work load, with frequent delays getting back to customers. Now the same staff is easily keeping up with the work load, even though our freight-bill count is up 30%."

Tri-State Express

"Compared to our previous imaging system, we are now saving one hour per day at each of our seven terminals, plus about ten hours per day at the home office. We're saving a total of seventeen hours of labor a day!

"Our previous imaging system represened a substantial investment, so the decision to replace it was not easy. During our evaluation of imaging vendors, we were offered deep discounts to buy other systems. But the Acordex system has proven to be the right choice for us."

Parkers Express

Cape Cod Express

When asked if she felt Safekeep was helpful, a Customer Service rep at Cape Cod Express actually said, "It's like a gift from the gods!"

"Late one Friday afternoon a few months after installing the Acordex system, I was the only one left in the office and five phone calls came in that required reference to a B/L or POD document. I handled the first four calls by requesting images from [Acordex] Safekeep. They took a total of five minutes. The fifth call referred to a POD that was a little older, and just barely pre-dated Safekeep's installation. As an experiment, I timed how long it took me to handle the customer request the old way. It took 14 minutes to handle that one call, including the time it took to go get the paper POD, call the customer back and re-file the paper. Bottom line: five minutes for four calls vs. fourteen minutes for one call! This system is fantastic!"

Land Air Express of New England

"Acordex's ability to fit into our environment is outstanding. Not just the computer environment, also the people-environment. Initial system deployment was amazingly fast. After getting the home office going, our remote terminals were completely up and running with just four hours of installation and training time for each terminal.

"We purchased our entire imaging system installation on a 12-month payment plan. At that payment rate, our cash flow improved immediately - the first month of operation. Financially, this was a no-brainer. Had I known that Acordex products would work so well, we would have taken this step much earlier."

Double D Express

"The system is gorgeous! it does everything I hoped for and more."

Severance Trucking

"We were Acordex's first trucking customer - perhaps a risky position to be in. But our database vendor had confidence in Acordex, so we went ahead with their system. I have been impressed with Acordex's ability to understand our business needs and impressed with the enhancements and the way the system has advanced year after year.

"Before imaging, our Accounts Receivable manager went to each book of signed Pros, pulled out the Pro he needed, copied or faxed it, put it back in the book and then refiled the Pro book. He was spending a good four and a half hours each time he went through the overdue accounts. Now he takes an hour, tops. He just types in the Pro numbers and the imaging system faxes both the B/Ls and PODs."

Park Boehle's Express

"With most software, I ask for the features I want, get something close, prod and negotiate and finally end up with something pretty close. Acordex is the first software where I have exactly what I want! Everything I want is there!"

Crystal Motor Express

"Safekeep definitely made an impact on our Accounts Receivable. The time spent on Accounts Receivable is less than half of what is was before imaging. The ability to directly fax out a POD without leaving your desk makes a huge difference.

"The imaging system is very easy to use. Training clerical staff to retrieve images takes a matter of minutes. Then they use the software on their own. They don't need much support. It's like having a dishwasher. Once you use it, you can't believe you ever lived without it."

R M Sullivan Transportation

"Improvements to customer service are a God send. With our old system, we used to wait 10-20 seconds for our images. Now they are instantaneous! Our frustration is gone. The Rendition Billing function, alone, will save us at least one full time equivalent per year. This system has done everything you said it would do, and more! "

RoadTex Transportation Corporation

"The cost of this system has already been recovered in three months of manpower savings. We were able to reduce or re-deploy staffing by 10%! This system has made our lives infinitely easier! "