Your customers are comparing your services to all the other carriers. Price is important, but extra services and a responsive office count for a lot. If you offer better service, you can attract and retain the large shippers that are vital to a successful carrier.
| Signing deals with the large shippers | |
| Before imaging | Difficult |
| With Acordex | Facilitated |
Internet access for your customers PODs, BLs and digital photographs of damaged freight are all available. The speed and security provided by an Acordex system is better than any other imaging system out there. And in-house, your customer service reps see images on-screen in less than one second, twenty times faster than other imaging systems. Waiting on the phone for 20 seconds is annoying. Imagine your customers getting immediate answers to questions like "Who signed for the freight?" or "Didn't the BL specify COD?"