Customer Service

Real life experience

One of the owners of Cape Cod Express, recounts a specific case when he handled five customer service calls late one Friday afternoon. All five required reference to information on the B/L or POD documents.

"The first four calls were handled by requesting images from Acordex Safekeep. They took a total of five minutes. The fifth call referred to a POD that was a little older, and just barely pre-dated Safekeep's installation. As an experiment, I timed how long it took me to handle the customer request the old way. It took 14 minutes to handle that one call, including the time it took to go get the paper POD, call the customer back and re-file the paper."
Time per customer service call
Before imaging14 minutes
With Acordex1.25 minutes

Bottom line

Safekeep facilitates better customer service with one tenth the labor!

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