When invoices become overdue, Accounts Receivable (AR) calls the customer to request payment. Very often, the customer wants to see a copy of the POD before they pay. Without imaging, this means a manual task of getting the paper records, faxing them and then re-filing. Labor increases substantially if the POD is misfiled, and collection can be nearly impossible if the paper is lost.
The President of Severance Trucking explained, "Before, our AR manager was spending a good four and a half hours each time he went through the overdue accounts. Now he takes an hour, tops. He just types in the Pro numbers and the imaging system faxes both the B/Ls and PODs."
| Time for Overdue Account Calls | |
| Before imaging | 4.5 hours |
| With Acordex | 1 hour |
With Safekeep, faxes are sent directly from the AR desktop. Since the fax is prepared digitally from the scanned image, the outgoing fax is actually clearer than putting the original paper in a fax machine.