Help and Frequently Asked Questions
Why can't I view images, even though I've installed AVT?
Try the ideas on our
test page to determine what might be wrong. If the test images all work well,
then you should investigate whether there is a problem at the server that you're trying to get images from.
Saved images aren't where I put them on my Windows Vista computer. Where did they go?
Internet Explorer in Windows Vista has what is called "Protected
Mode". This means that when you download a file from an un-trusted
site, it is saved in a secure, "virtualized" location. There are three
ways of dealing with this:
- Trust your site: If you are getting all of your images from the
same site (uspto.gov for example), you can add that site to your
"Trusted Sites" in the security tab under the Network Options menu
pick in Internet Explorer. The "Enable Protected Mode" checkbox
should be unchecked for the trusted sites tab.
- Make the problem go away: If you are getting images from multiple
sites, or the above solution doesn't work for whatever reason, you
can turn off protected mode entirely by unchecking the "Enable Protected
Mode" checkbox under "Internet" on the security tab under the
Network Options menu. This should turn off protected mode for all
sites.
- Deal with the problem: If you don't want to, or can't, turn off
protected mode, you can manually copy the image file out of the
virtualized folder and into the real location. If your user name is
MYNAME, and you want to save the file on your desktop
(C:\Users\MYNAME\Desktop), the file would actually be in:
C:\Users\MYNAME\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\C\Users\MYNAME\Desktop\filename.TIF
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